Refund policy

Satisfaction Guarantee & Refund Policy
At Bonvée Patisserie, we take great pride in baking fresh, high-quality treats for you. Because our products are fresh food items, we do not accept physical returns or item mail-backs. However, your satisfaction is our top priority. If you are not completely happy with your order, we are here to make it right.

Quality Issues & Customer Satisfaction
If your baked goods arrive damaged, incorrect, or do not meet your expectations in quality, please contact us within 24 to 48 hours of receiving or picking up your order at orders@bonveepatisserie.com.

To help us process your request quickly, please include:

• Your order number and receipt/proof of purchase.
• A brief description of the issue.
• A photo showing the damage or issue (if applicable).

Refunds & Credits
Once we review your request, we will work with you to provide an appropriate solution—whether that is a full or partial refund, a replacement, or store credit for your next order. If a monetary refund is approved, it will be automatically processed back to your original payment method within 3 to 5 business days.

Cancellations
Because our items are made fresh to order, cancellations must be requested at most by 18:00 of the day prior to your scheduled pickup date. Orders canceled after this window may not be eligible for a refund, as ingredients and preparation may already be underway.

Questions?
We are always here to help! For any questions regarding your order or our policy, reach out to us anytime at orders@bonveepatisserie.com.